Offering technical support by phone, Dayton had secured his first customer by July 1994. Dayton sought out investors Reed Slatkin and Kevin O'Donnell and secured $100,000 in funding for his new business. In 1993, he set plans in motion to create an ISP whose major focus would be providing customer service. Dayton had developed the idea for Earthlink when he became frustrated with his ISP after unsuccessful attempts to log on to the Internet. EARLY HISTORYĮarthlink Network was founded in 1994 by Sky Dayton. The company offers its members dial-up services broadband access such as digital subscriber line (DSL), cable, and wireless domain registration Web design Web hosting and various other services aimed at helping enterprises with their e-business efforts. serves more than 4.8 million consumers and small businesses. The response, containing all of the code for the page requires a large volume of data, particularly if the page contains images or videos.As the second largest Internet Service Provider (ISP), behind America Online (AOL), Earthlink Inc. For example, the request for a web page involves a very low number of bytes of data. Residential users receive much more traffic than they send. “ Upload ” traffic goes from the customer to the ISP’s internet access point. “ Download ” refers to traffic traveling from the ISP’s internet access point to the customer’s modem. When looking for residential internet service, knowing the download speed is much more important than details of the upload speed. These speeds all refer to download performance – the company does not advertise its upload speeds. The fastest speed available from EarthLink is the Hyperlink 1 Gbps plan, which gives 1,000 Mbps. The slowest speed offered by EarthLink is 3 Mbps. The states that have the slowest service available from EarthLink include Delaware, Connecticut, Maryland, Massachusetts, and Washington DC – densely populated areas that would ordinarily be expected to be the first choice of any communications company. The best internet service from EarthLink is available where the company has fiber optic cable laid. Rural areas don’t get the fast speeds available in the big cities. The service quality of EarthLink’s internet is not consistent all over the country. It also has a large customer count in New York and Chicago. By comparison, AT&T has 15.7 million subscribers to its internet service in the USA.ĮarthLink’s greatest customer base is concentrated in the big cities of Texas and California. That figure is a long way below the company’s potential and it means that the service is not the most widely used internet provider in the USA. The company actually has one million subscribers. This put the company in ninth place in both years.Īlthough the EarthLink service footprint makes its internet plans available to 165 million US residents, its customer base isn’t nearly as big. Windstream/EarthLink got a score of 56 percent in 2018 and 57 percent in 2019. The last edition of the ACSI Telecommunications Report compares the score of each ISP in 2019 with its score in 2018. The ACSI measures customer satisfaction as a percentage and publishes those findings annually. Again, the service didn’t score very well. The latest findings of the survey, like the FCC, still lump EarthLink in with Windstream. The American Consumer Satisfaction Index (ACSI) also scrutinizes the performance of the USA’s major internet service providers every year from the perspective of consumer opinion. The results of this study are contained in the Report on Consumer Fixed Broadband Performance in the United States. The FCC tested the performance of the service from several residential user locations and found that Windstream/EarthLink didn’t deliver their promised speeds either in peak hours or at off-peak times. However, the Windstream performance (and therefore also that of EarthLink) was not too good. These tests don’t detail the EarthLink performance separately because the company was still regarded as being part of Windstream. The latest study was performed during 20. The Federal Communications Commission periodically investigates the major internet service providers to check whether their service is as good as their adverting promises. The company doesn’t do too well on delivering its promised speeds. Even the company’s former partner has an access plan for families receiving Federal assistance. The company is more or less alone in this. Surprisingly, Earthlink doesn’t offer an internet discount deal to low-income families.
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